Digital Signage
Overview
This is a Service Level Agreement (“SLA”) between the campus community and ITS to document:
- Procedures and requirements for acquiring supported digital displays
- Related costs to purchasing and installing digital signage
- Procedures for requesting service for digital signage
Service Description
Digital signage consists of the display of different digital media such as Cable TV, webpages, live streams, DVD material, or PowerPoint slides. Divisions and departments will be required to purchase approved digital displays that can be integrated into the campus digital signage system. Installation will be performed by ITS. Services will be performed on a timeframe consistent with their priority.
Roles & Responsibilities
Acquisition
Initial requests for acquisition of digital signage shall be made to Nick Ciesinski, ciesinsn@uww.edu.
Department/Division Responsibilities:
- Submit a request approved by the department/division chair/manager
- Describe the need for and usage of the digital signage and how it will support the department/division’s instructional or service mission
- Describe the type of media to be displayed (cable TV, internet streams, DVDs, informational slides, etc.)
- Provide for the costs of the screen and digital media player
ITS Responsibilities:
- Identify and approve displays for purchase that can be integrated with the campus infrastructure
- Respond to initial requests for information about purchasing within 10 business days
Installation
Department/Division responsibilities:
- Costs of cabling and installation
ITS Responsibilities:
- Installation timeline will be sent to the department/division so that they are aware of projected completion date
- Identifying needs for staff training and arranging for training delivery
Content Publishing
Content publishing for Digital Signage requires access to the campus system and a familiarity with the software used to publish the content (digital media).
Department/Division Responsibilities:
- Develop the content for display
- Publish the media in accordance with University Official Web Publishing Policy
ITS Responsibilities:
- Enabling access to the Digital Signage system for the appropriate staff
- Training in the use of software to publish content for a digital display; this does not include training in graphics or presentation software used to develop the content.
- Helpdesk support for troubleshooting problems
In addition, ITS can provide complete content development services, if desired. Details of this service are outside the scope of this agreement.
University Marketing and Communications
UMC will have the authority to use all of the campus digital signage during an emergency.
UMC Responsibilities:
- Develop content to be displayed on Digital Signage during a campus emergency
- Deploy content in the event of an emergency
ITS Responsibilities:
- Enable access for designated UMC personnel for campus-wide publishing
- Train necessary UMC personnel in content development and immediate publishing
- Maintain the Digital Signage system so that it is available during an emergency.
Requesting Service
Service requests fall into two categories: requests for acquisition and installation of new Digital Signage and incidents with currently installed Digital Signage.
In Scope Services
- Providing purchasing information about displays and digital media players
- Placing purchases for new equipment
- Installation of new equipment
- Service of the digital signage system
- Training for staff to publish digital content
Out of Scope Services
- Integration of pre-existing services into the campus system
Purchasing Requests
Inquiries about equipment purchasing should be made to Nick Ciesinski, ciesinsn@uww.edu. Please ensure that only authorized purchasers make the contact. Inquiries into new acquisitions should be accompanied by a brief rationale of the need for Digital Signage.
Responses to requests for new purchases will be made within 10 business days.
Reporting Incidents
The Helpdesk is the initial contact to report incidents or service problems with the campus digital signage system. Phone: 472-HELP (472-4357) or helpdesk@uww.edu.
The hours during academic sessions are:
Monday-Thursday: 8 AM - 9 PM
Fridays: 8 AM - 4:30 PM (Check Get Help for summer and extended hours.)
Hours of Coverage and Escalation Procedures
ITS is responsible for maintaining the infrastructure and operation of the Digital Signage system. Be aware that the content on a digital display will often be coming from a number of different sources, including sources hosted outside of the DS system and sources from off-campus. ITS is not responsible for the reliability of the content from outside sources.
If a digital display is not working, contact the Helpdesk to report the problem. Service will be prioritized according to the impact level.
Impact Level | Explanation | Examples | Initial Response Time |
---|---|---|---|
Impact Level 1 | Campus-wide problem occurs No temporary or workable alternatives available |
Digital Signage system crashes and is not able to support campus security procedures | During Business Hours: Response within 30 minutes. After Hours: Best Effort |
Impact Level 2 | Limited amount of users or groups are affected. Alternatives are available |
Digital Signage used for real time support of a conference or special event | During Business Hours: Four hours After Hours: Best Effort |
Impact Level 3 | Individuals are affected Peripheral information flow is disrupted |
Digital signage advertising an event or conference Live Cable TV feeds not immediately supporting a conference |
Response will be within two business days. |
If a department/division does not receive a contact within the specified time for their Impact Level, an email should be sent to sla-ITS@uww.edu.
Fees and Expenses
Departments/Divisions will assume the following costs associated with Digital Signage:
- Purchasing costs of compatible displays and Digital Media Player
- Infrastructure cost of $400 per unit up to a maximum of $5,000 for a department/division for any single order
- Installation costs-FP&M costs for electrical work, cabling costs, and network port cost
- Training on the use of the content publishing software is provided by ITS at no cost.
Related Documentation
Service Level Agreements
Service level agreements (SLA's) allow Instructional, Communication and Information Technology to offer colleges, departments and university organizations IT services on an enterprise level.
- Academic Computing Lab Support
- Blogs@UWW
- Cellular Telephone Services
- Class Climate
- Computer Setup and Re-Deployment
- Restoration of Deleted Email
- Digital Signage
- Enterprise PHP Hosting
- General Access Computing Lab Support
- Ironport
- University Office & Lab Printing
- Software Acquisition & Installation
- Surplus Equipment Processing
- Video Surveillance
- Virtual Private Network (VPN)
- Wireless Access
- Workstation Computer Support