Network Integration Specialist - Information Technology Services - 21249
ATTENTION:
Information Technology Services (ITS) at the University of Wisconsin-Whitewater is seeking a Network Integration Specialist (Technical Integration Engineer I, IT041).
JOB DETAILS:
The IT Services division (ITS) provides computer technology services to the University of Wisconsin-Whitewater at the Whitewater and Rock County campuses. ITS delivers desktop and server computing services and supports networks, telecommunications, Internet connectivity, administrative and academic systems, security, instructional technology and other functions.
The Network Operation Center (NOC) is a department within ITS and is responsible for the management, operation and support of the university network, servers, and other IT infrastructure components. The Network Team is hiring a Network Integration Specialist to focus on UW-Whitewater's network operations, alerting, monitoring, eAccess administration, and Linux administration. This position will report to the Network Operations Director.
The Network Integration Specialist assists in the design, implementation, and maintenance of infrastructure and/or routine technical integrations across multiple systems, including in-house systems, acquired commercial, and external such as Cloud hosted. The position provides day-to-day maintenance to ensure subsystems and infrastructure function together and business needs are met. This position focuses on the network operations, alerting, and monitoring tasks to ensure the reliability, availability, and security of the university network. Linux Administration and eAccess administration are additional responsibilities. This position will have some evening/weekend work and on-call duties.
QUALIFICATIONS:
Minimum Qualifications:
- Two years of general network administration/support experience
- Two years of Linux administration experience
- Two years of experience with network operations and/or monitoring
- Two years of experience with TCP/IP protocol suite
Highly Desired Qualifications:
- Three years of Linux administration experience.
- Experience with programming / scripting in languages such as Python, Perl, PHP, Java, JavaScript
Knowledge, Skills and Abilities:
- Excellent problem-solving techniques
- Excellent communication skills, both oral and written
- Strong quality customer service skills and techniques
- Ability to program/script in multiple languages; ex. Python, Perl, PHP, Java, JavaScript
- Ability to understand and use product APIs for automation (Network DevOps)
- Ability to apply innovative ideas and technology to various situations
- Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and skills
- Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds
RESPONSIBILITIES:
- Integrates, identifies, troubleshoots, monitors, and resolves basic supported services, systems, network, and application problems according to established processes and procedures
- Serves as a point of contact for internal stakeholders, communicating issue updates and resolutions
- Creates user training materials and basic technical documentation regarding system operations and changes
- Configures, maintains, upgrades, develops, and tests IT systems and services in alignment with industry best practices
- Assists with running, maintaining, and operating technical systems and infrastructure
- Works collaboratively with other members of the network team to cross-train, and establish well-documented business processes
- Supports the university help desks through advice, phone or in-person support, and ticket escalation processes, as needed
- Trains staff and/or clients and serves as a main point of contact for internal and external individuals and groups
- All other duties and responsibilities as assigned by the Network Operations Director, the Deputy CIO or the CIO
CAMPUS INFORMATION:
UW-Whitewater is a thriving public university located in southeastern Wisconsin. It leads the way in providing world-class, affordable higher education programs to more students than neighboring regional comprehensives in the University of Wisconsin System. A collaborative team of 1,300 faculty and staff are devoted to the success of the university's 11,500 students at its main and Rock County campuses. The team provides high-impact practices and academic programs - online and in person - from associate to doctoral levels. Recognized nationally for affordability, inclusion, and career development, UWW serves approximately one-third first-generation students and boasts strength in many areas, especially business and education. The campus and community embrace the Warhawk Family spirit, supporting the university's arts and nationally recognized NCAA Division-III level championship athletics. As a proud institution of access, more than 10 percent of undergraduate students use the acclaimed Center for Students with Disabilities - a priority mission since the 1970s.
UW-Whitewater's campuses are located centrally near Milwaukee, Madison, and Chicago, offering easy access to the cultural and commercial opportunities of major metropolitan areas. Near both Lake Geneva and the Wisconsin Dells, the area attracts numerous visitors from across the country. Whitewater is a vibrant college community near the Kettle Moraine State Forest offering area residents seasonal outdoor enjoyment. The nearby Rock County campus is located in Janesville, a town of 60,000 located on the Rock River and known as Wisconsin's Park Place.
Belonging and mattering are central to the university's culture, and UW-Whitewater strives to maintain an environment where individual and collective efforts are valued and celebrated. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.
ORGANIZATION INFORMATION:
The University of Wisconsin-Whitewater is part of the 13-campus University of Wisconsin System (https://www.wisconsin.edu).
Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).
Per Regent Policy Document 20-19, University of Wisconsin System Criminal Background Check Policy and UW System Administrative Policy 1275 Recruitment Policies, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.
The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.
For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see Annual Security and Fire Safety Report. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.
COMPENSATION AND BENEFITS:
Well-qualified candidates can expect a starting annual salary within a range of $59,000 - $69,000.
UW System employees receive an excellent benefit package. To learn more about the UW System's comprehensive benefit package, review the UW System Employee Benefits Brochure.
CONDITIONS OF APPOINTMENT:
University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization.
TO ENSURE CONSIDERATION:
Applications received by October 23, 2024 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.
If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1024 or hr@uww.edu.
For questions regarding this position, please contact:
Katie Kowalkiewicz
Administrative Manager
262-472-7794
kowalkik@uww.edu
TO APPLY:
Only complete application packages will be considered. This includes online submission of the following documents:
- Cover Letter
- Resume
- Name and contact information for three professional references
This Job ID is 21249.
A potential applicant who is NOT currently employed by the University of Wisconsin System, click here:
UW-Whitewater External Applicants
A current employee of the University of Wisconsin System, click here:
UW-Whitewater Internal Applicants
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