IT Business Analyst II - Instructional, Communication and Information Technology - 19330
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ATTENTION:
The Instructional, Communication and Information Technology (ICIT) Department at the University of Wisconsin-Whitewater seeks an IT Business Analyst (IT Business Analyst II, IT071) with excellent analytical and problem-solving skills. If you are a highly motivated team player with a strong work ethic and the desire to contribute to an environment of innovation and collaboration, this is the position you have been waiting for!
Academic staff positions are provided fixed term appointments with annual renewals unless otherwise noted. Reappointment for subsequent terms is dependent on performance, University funding and external forces.
JOB DETAILS:
Under the supervision of the Director of Applications Development, this full-time position will interact with different campus departments in analyzing and modeling processes flow, generating business cases, gathering and documenting general requirements, creating gap analysis and contributing in many aspects of the software development lifecycle in complex environments. This position will also support business units that utilize third party applications.
QUALIFICATIONS:
Minimum Qualifications
- Bachelor’s degree in Business Management, Computer Science/MIS, or the equivalent of education and work
- 2-3 years of business analysis experience with complex systems and projects
- Previous customer service experience
Preferred Qualifications:
· Knowledge of business processes and ERP systems in higher education
· Proficiency in Microsoft Excel and PowerPoint
· Knowledge of data analysis and query tools
· General knowledge of software development life cycle (SDLC) methodologies
· Ability to document, communicate, and implement innovative solutions to meet or exceed business goals
Knowledge, Skills and Abilities:
- Strong analytical skills, business intuition, and organizational ability
- Strong attention to detail
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
- Ability to work both independently and on team assignments
- Willingness and ability to be an active participant in applicable safety rules and regulations including necessary training
- Strong technical aptitude
- Excellent customer service skills
RESPONSIBILITIES:
A. 75% Business analysis for a variety of enterprise and local systems
A1. Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies.
A2. Provides alternative solutions and recommendations to complex business problems and issues; works with team members to determine the most advantageous approach.
A3. Provides advanced problem solving and technical support; works with staff to resolve complex technical problems.
A4. Participates in ERP software configuration efforts. Reviews changes delivered in upgrades and updates, makes adjustments as necessary.
A5. Collaborates in the development and documentation of new product releases.
A6. Stay current with customer needs and strategies; utilizing formal and informal written communication methods to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences.
A7. Collaborates closely with developers to implement the requirements and provide customer assistance and training during acceptance testing and implementation. Performs demonstrations of new and enhanced applications.
A8. Provides Business procedures advice and expertise regarding data and processes in the installed system.
A9. Determines the feasibility of project requests and assesses their impact on the system.
A10. Adheres to and maintains change control processes.
A11. Develops user documentation.
A12. Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results.
A13. Identify ways to increase adoption and customer satisfaction.
A 14. Understand and negotiate the needs and expectations of multiple stakeholders.
B. 20% Project management
B1. Supports and proposes technical, operating and organizational standards to contribute to the effectiveness of ICIT and the AIS department.
B2. Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
B3. Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts.
C. 5% Participation in employee development activities, both assigned and self-initiated
DEPARTMENT INFORMATION:
Our ICIT team prides itself on the state-of-the-art technology, professional growth opportunities, emphasis on diversity and inclusion, and exceptional employee benefits. This position provides the opportunity to work with a variety of faculty, staff and business units to launch new student success and operational efficiency initiatives.
CAMPUS INFORMATION:
Founded in 1868, UW–Whitewater is one of eleven comprehensive universities in a public higher education system that also includes two doctoral institutions and a statewide Extension. UW-Whitewater’s main campus is located in Whitewater, with a branch campus in Rock County, in the city of Janesville. Together, these campuses form a preeminent academic institution driven by the pursuit of knowledge, powered by a spirit of innovation, and focused on transforming lives. UW-Whitewater’s campuses are located conveniently near Milwaukee, Madison, and Chicago, and thus offer the advantage of beautiful small-town environments with easy access to the cultural and commercial opportunities of major metropolitan areas.
The Warhawk family — led by caring faculty and staff — is devoted to student success within a broad range of academic programs offered at the associate, bachelor, master, and doctoral levels. These include both on-campus and online programs, and span the disciplines, from the theoretical to the applied, and encompass study in the arts, business, education, humanities, natural sciences, social sciences, technology, and professional and interdisciplinary programs.
UW-Whitewater has a special mission within the UW System to serve students with disabilities and, as such, embraces the principles of universal design and is one of the most accessible campuses in the nation. The campuses have more than 200 student organizations and UW-Whitewater’s intercollegiate athletic teams compete at the NCAA Division-III level. UW-Whitewater is committed to seeking and sustaining a culturally and ethnically diverse campus environment, building a diverse faculty and staff with expertise and interest in serving students with diverse needs, backgrounds, ethnicities, abilities and other distinct characteristics in respectful, sensitive and understanding ways. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.
ORGANIZATION INFORMATION:
The University of Wisconsin-Whitewater is part of the 13-campus University of Wisconsin System (https://www.wisconsin.edu).
Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).
Per Regent Policy Document 20-19, University of Wisconsin System Criminal Background Check Policy and UW System Administrative Policy 1275 Recruitment Policies, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.
The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.
For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see http://www.uww.edu/asfr. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.
COMPENSATION AND BENEFITS:
Well-qualified candidates can expect a starting annual salary within a range of $65,000 – $75,000.
UW System employees receive an excellent benefit package. To learn more about the UW System’s comprehensive benefit package, review the UW System Employee Benefits Brochure.
CONDITIONS OF APPOINTMENT:
University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization.
TO ENSURE CONSIDERATION:
Applications will be accepted and reviewed until the position is filled.
If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1072 or hrstudent@uww.edu.
For questions regarding this position, please contact:
Katie Kowalkiewicz
Administrative Assistant II
262-472-7794
TO APPLY:
Only complete application packages will be considered. This includes online submission of the following documents:
- Cover Letter
- Resume
- Name and contact information for three professional references
This Job ID is 19330.
A potential applicant who is NOT currently employed by the University of Wisconsin System, click here:
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A current employee of the University of Wisconsin System, click here:
UW-Whitewater Internal Applicants
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