Computing Environment
Information Technology Services (ITS) provides computing for over 2,500 faculty, staff, student workers, and general access labs and classrooms on the UW Whitewater and Rock campuses. Our team strives to meet the needs of campus to maximize reliability and minimize disruption to your work in a cost-effective manner.
Instructor
Staff
Computing Environment Features
- Online catalog of easy-to-order computers with MS Office, printing and campus communication tools installed
- Assets are managed and inventoried to ensure compliance with UW System policies
- Timely patching and updates for operating systems and supported software
- Repair and support, including warranty coordination
- Consultation for new or unique computing needs
Getting Starting with Computing Environment
The online catalog of computers, tablets and accessories has been developed to meet over 90% of the campus computing needs. If you have a specific need for office equipment that is not available in the catalog please request a consultation by emailing techpurchasing@uww.edu.
Each campus-owned device comes pre-installed with a suite of tools.
- What Comes Pre-Installed on my Campus Windows Computer?
- What Comes Pre-Installed on my Campus Mac Computer?
Additional Software products are available for self-installation on Windows and Mac devices.
ITS is committed to ensuring a secure computing environment and minimizing disruption to campus users' computing experiences through proactive support and maintenance of the end user computing environment
Patch and vulnerability management is a security practice designed to proactively prevent the exploitation of IT vulnerabilities that exist within an organization. ITS updates browsers 1 business day after a new version is released by deveopers. Workstation operating systems are updated once a month, see more information at Windows Computing Environment Updates and Mac Computing Environment Updates.
Our team strives to reach an appropriate balance between technology advancement, reliability of the computing environment, and cost containment. Processes have been established to evaluate new operating systems, browser versions, and computer hardware to determine when new versions will be made available and when prior versions will be no longer be supported.
To be compliant with UW System IT Asset Management policies campus owned and leased IT assets, including desktops, laptops and printers are inventoried and relevant information tracked and reported.
When computers are not actively being used ITS will store them on behalf of the department in designated inventory. A Repurpose to Stock request can be submitted to request unused computers to be picked up and stored. ITS will determine if the device meets the criteria for continued use on the campus network. If the device no longer meets the criteria to be on the campus network, or the department no longer wants the device, a Surplus IT Equipment request can be submitted. ITS will dispose of the asset.
Computers held by ITS in departmental inventory can be redeployed to other individuals in the department by submitting a Repurpose to User request. The device will be re-imaged and setup for the new user.
Related Policies & Agreements
- Workstation Computer Support Policy
- Computing Environment Support
- Campus Computer Repurposing & Surplus Process
- Desktop Support Service Guidelines
- Desktop Operating Systems Support
- Securing Office Computer Equipment
- Computer Setup and Re-Deployment Service Level Agreement
- Information Security - Workstation Administrative Privileges Procedure
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