Get Help
Live Chat »
Chat is available 24/7
UW-W chats Wednesday evenings during the academic year 6pm-9pm
In the new window, fill out the form & click on Connect.
Email »
In the new window, fill out the form & click on Submit Question.
Request an appointment »
Make an appointment with a reference librarian or the archivist.
A cookie error message generally indicates that you have set your browser preferences to not accept cookies. Follow these instructions to accept all cookies. This should fix the problem. If it does not, please e-mail Patty Fragola, the Library Automation Manager, or call her at (262) 472-5673. Be sure to mention the exact text of the error message(s) you are receiving, and the point at which you are receiving it.
To remove cookies, you will now need to clear the cookie cache manually.
Occasionally, people have difficulty successfully logging in to the proxy server to gain on- or off-campus access to library resources. This is usually due to firewall or browser issues. Try these solutions:
- Clear browser cache and cookies.
- Try another browser or switch to incognito/private browsing mode
- Start your search from https://libproxy.uww.edu:9443/login?url=http://www.uww.edu/library
- Try using Citrix to access a virtual desktop
- Try using the campus Virtual Private Network (VPN)
- Contact your system administrator to determine if they may be blocking VPN or proxy access.
- Go to http://gateway.uww.edu and log in with your campus Net-ID.
- Select Use Light Version.
- Select Desktops from the top menu.
- When virtual desktop loads, open a browser and navigate to the Library's web site.
- More complete instructions and instructions for downloading the full version of the software is available on the blog.
- Go to http://vpn.uww.edu and log in with your campus Net-ID.
- You will be prompted to download and install the CISCO AnyConnect software. ICIT has provided detailed instructions for both Mac and PC computers.
- Once you have installed the software and have started the VPN, you will use a web browser to navigate to the library resources you need. You will still need to reenter your NetID and password when you connect to one of our databases.
If the steps above do not resolve the issue, fill out the Off-Campus Troubleshooting Form so we are able to diagnose the problem.
Or for immediate assistance please contact a reference librarian at (262) 472-1032, by email, or in person at the Andersen Library's Reference Desk or Lenox Library's Circulation Desk.