If you are unable to log in to library resources, try the following steps:
Sometimes the data stored in your browser's cache and cookies can prevent your newest password from sticking in the login form. If you are typing in the correct password for your NetID, please clear your cache and cookies. Select a long timeframe (not just 24 hours or one day) when you clear your data.
A cookie error message generally indicates that you have set your browser preferences to not accept cookies. Follow these instructions to accept all cookies. This should fix the problem. If it does not, please fill out the Off-Campus troubleshooting form.
To remove cookies, you will now need to clear the cookie cache manually.
Occasionally, people have difficulty successfully logging in to the proxy server to gain on- or off-campus access to library resources. This is usually due to firewall or browser issues. Try these solutions:
If the steps above do not resolve the issue, fill out the Off-Campus Troubleshooting Form so we are able to diagnose the problem.
Or for immediate assistance please contact a reference librarian at (262) 472-1032, by email, or in person at the Andersen Library's Reference Desk or Lenox Library's Circulation Desk.